Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery.

Items must be unworn, unwashed, and in original condition with all tags attached.

We do not accept returns for:

– Swimwear without hygiene stickers

– Sale items

– Items with signs of wear or damage

Customers are responsible for return shipping costs.

Once we receive the item, we process a refund within 3–5 business days.

To start a return, please contact us:

Email: vilovearth@gmail.com  
Instagram: @vilovearth  

Business address:
PT VIK LOVE EARTH  
Biliq Sunset Office Space  
Ruko Sunset Indah II No. 10  
Kuta, Badung Regency  
80361, Bali, Indonesia